Refund policy

Shop with confidence — extended satisfaction guarantee and fast, responsive customer support.

⚖️ Your Consumer Rights

30-Day Standard Return Policy: You have 30 days from delivery to request a return for a refund. No justification required.

Warranty Against Defects: If your product arrives damaged or develops a manufacturing defect, we will replace or refund it according to our warranty policy.

🛡️ 100-Day Extended Trial

Beyond your standard rights, you can try your HeatcoreWear™ jacket for a full 100 days. If you’re not fully satisfied, we’ll refund you.

This extended guarantee is a commercial benefit and does not replace your basic warranty rights.

✅ Eligibility Requirements (100-Day Trial)
✓ 100 days from the delivery date
✓ Product must include original tags
✓ Item in new or lightly used condition
✓ Battery included in the return
✓ Original packaging appreciated (not required)
⚠ Item must be unwashed for standard returns
Free local returns.
International return shipping costs are the responsibility of the customer.
ℹ️ Defective product?
Products with a manufacturing defect are fully covered. They may be returned even after use or washing, and return shipping is covered by HeatcoreWear™.
📦 How to Return Your Order
1. Contact our team
Email us at help@heatcorewear.com with your order number and the reason for return (optional).
2. Receive instructions
We’ll send the return address and instructions within 48 hours.
3. Pack and ship
Place the vest and battery in a secure package. Keep the proof of shipment.
4. Processing & refund
Once received and inspected, your refund will be issued within a maximum of 14 days.
🔄 Size Exchanges

Ordered the wrong size? No worries — exchanges are available within 100 days.

Exchange requestImmediate
Return instructionsWithin 48h
New size shippedUpon receiving your return
Average exchange time7–14 days

Return shipping is free in Estonia. For all other countries, return shipping is paid by the customer. Reshipping is free if the requested size is in stock.

💡 Size tip
Between two sizes? Choose the larger one for layering. Check our detailed size guide on each product page.
💳 Refund Timelines

After receiving and inspecting your return, refund times vary by payment method:

Credit/Debit card3–5 business days
PayPal24–48 hours
Bank transfer5–7 business days
Apple Pay / Google Pay3–5 business days
✅ Refund
30-Day Returns: Full refund of the product (including original shipping if applicable).
100-Day Trial: Refund of the product price (international return shipping not included).
❌ Order Cancellation

Want to cancel your order?

✓ Immediate cancellation if the order has not yet been processed (usually within 1 hour)
ℹ️ Already shipped? You can return it upon delivery.
⚠️ Order already shipped?
If you’ve received a shipping confirmation, your order is on its way. Once delivered, you have 30 days to return it or 100 days to use our extended satisfaction guarantee.
⚡ Special Cases
Defective or damaged product

If your product is defective or damaged during shipping:

  • Take photos of the item and packaging
  • Contact us at help@heatcorewear.com (recommended within 48h for carrier claims)
  • Express replacement shipped within 48h (depending on stock)
  • Or immediate refund
  • Return shipping covered by HeatcoreWear™

This recommended timeframe does not limit your rights under our warranty policy.

Returning the battery only

The battery can be returned separately only if defective. For satisfaction returns, the vest + battery must be returned together.

Return fees

Estonia: Return shipping covered by HeatcoreWear™.

Other countries: Return shipping paid by the customer (unless defective).

📞 Need Help?

Our support team is here to assist:

Email: help@heatcorewear.com
Response time: 24–48 business hours